thoughts on business, community and customer service

50 things your customers wish you knew

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I’ve recently started following the search term “customer service” on twitter and found a nice article on “50 things your customers wish you knew” from the Remarkable Communication blog. This list of 50 things is a great start but I think in some cases it’s worth diving into what I think a few of the 50 things mean and how to accomplish them in your company. My first post will be over number 5, “A friendly voice on the other side of the phone means more than you can imagine.”

Written by hornbeck

April 26, 2010 at 3:04 am

Posted in customer service

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